Felicia is my doctor’s secretary. She is always cheerful, even when you ask her to send mega documents to your insurance provider who isn’t sure you need all your medications—every year! My 94 year old mother-in-law is also a patient. If she talks to my mother-in-law and doesn’t think she sounds right, Felicia tracks us down so we can check on her. When we go away on vacation, Felicia calls Steve’s mom just to check on her. Where do you find that kind of caring in this world of corporate medicine?
When you do find it, you cherish it.
She loved it.